logo location velo france bikever bretagne pyrenees bordeaux route randonee vtt
If this website does not provide an answer to some of your questions, do not hesitate to contact us, our teams will help you as soon as possible.

  • Which accessories are provided with a bike?

    We provide a free of charge repair kit and a security kit which include:

    • a chain-type antitheft device
    • a speedometer
    • an inner tube
    • self-adhesive inner tube patches
    • an air pump
    • a multi-tools kit (4-6 mm Allen Key, flat and crosshead screwdrivers)

    Road bikes are provided without pedals. Likewise, we do not provide clothes or shoes.

  • Can I rent for a day?

    We are a small company and we want to remain as it. To our point of view, this is the only way to offer our customers the best services and bikes. For this reason, we cannot rent for less than 3 days during the busy period (from May 1 to September 30).
  • What are the opening hours?

    We work everyday from 9:00 to 18:00 / 9am to 6pm (official holidays included).
  • When does a rental day start and end?

    A rental day starts at the time of the delivery and lasts 12h. Every started day is due. If you want to extend your rental along the way, contact us and we will do whatever we can to please you.
  • Who is to contact in case of a problem during your rental?

    Should a major accident occur, call 112 (European emergency number) which will be able to direct you to the competent department. For any technical problem or advice about your itinerary, it will be our pleasure to help you wherever you are. Our phone numbers are to be found on the page Contact.
  • Should I leave a deposit?

    In order to ensure the reservation, we will ask you to pay a 50% deposit. For convenience, this can be done by bank transfer, cheque (for French residents) or our Paypal payment page. A booking confirmation will be sent to you automatically.
  • Does the rental include insurance?

    Our insurance does not cover the use of bikes by the customers except in the case of a technical failure attributable to the manufacturer of the part. When you rent a bike, only the civil liability insures you.
  • How to postpone or cancel a reservation?

    Should your reservation be modified, whatever the reason, please contact us as soon as possible. In case of a cancellation, we will reimburse the deposit if the rental is cancelled one month before the bike delivery. Below one month, we will keep 50% of the amount until 14 days before the fixed date. For any shorter period, we will keep the whole deposit.
  • What is the amount of the security deposit and how to pay it?

    The security deposit is compulsory and is equal to the cumulative amount of the rented units under guarantee. For instance: You rent 4 mountain bikes (security deposit: 400€/bike) and 4 helmets (security deposit: 20€/helmet), the total security deposit will be 1680€. You will find the information on the page Rates.
    You can pay:

    • In cash
    • By cheque (for the French residents)
    • By showing the credit card transaction receipt

    Please note that you will not be debited when you show your credit card transaction receipt but the amount will be frozen by your bank during the time of the rental; it will be considered as “virtually spent”. Therefore, please make sure that your bank account is credited with at least the security deposit amount and that the payment caps (daily, weekly, monthly) of your card are high enough to allow you to do other expenses.
    When we return the security deposit, you will dispose of the amount 24 to 48 hours later, depending on the banks and the types of cards.